Recruitment of
Clients
Network with and provide information to other
agencies and government departments; advertise and promote services to target
groups.
Client Orientation
Provide information about agency services; listen to client requests,
concerns, and needs; conduct intakes; engender trust; clarify expectations;
invite feedback from clients throughout the process.
Client Assessment
Identify and assess client needs and interests, identify and make clients
aware of personal and professional strengths and barriers to employment,
identify transferable skills, provide job and career options, develop an
action plan, develop strategies with clients, connect clients with resources,
refer clients to appropriate workshops.
Resources and
Referrals for Clients
Provide information about funding
sources (such as student loans, grants, and E.I.); refer clients for wage
subsidy assessment; refer clients to professional associations and licensing
bodies for credentials recognition; refer clients for educational and
vocational training and for ESL placement; provide information about support
services (daycare settlement, social); provide information about personal and
family counseling services.
Job Search Tools
Teach skills for the preparation of resumes and cover letters, or prepare
them; teach preparation and technology for job search (phone, computer, internet, job bank, voicemail); help clients fill out
forms and applications;
provide labor market information; enable clients to find and use labor
market information.
Self Help Tools
Mediate misunderstandings between clients and employees or agencies, teach
calling and networking, teach purpose of informational interviews and how
to conduct them, refer clients to volunteer work, orient clients for interview
preparation and conduct mock interviews.
Job Search Assistance
Provide job leads, interpret and translate for
clients and employers, tell clients about the needs of employers, guide clients to employers and
agencies, arrange job shadowing, highlight advantages of volunteer work and
set up unpaid work experience, monitor client progress, evaluate work
experience, and amend action plan as necessary.
Life Skills
Build client confidence and self-esteem, plus communication and inter-personal
skills, direct the importance to the client; provide cultural
orientation; encourage assertive behavior and use of stress management; help
clients fill out various forms.
Placement
Match employer and client needs, persuade/convince employers, present options
to employers and clients, educate employers and clients about workplace
expectations and ethics, arrange wage subsidies, help clients fill out
employment-related forms, and help employers modify work sites.
Post-Placement
Follow-Up
Telephone and visit clients and employers, and
invite feedback from employers and clients.
Administration and
Management
Co-ordinate employment projects, design and
implement recording techniques, document client progress, compile statistics,
write proposals and monthly reports, attend meetings, work in
multidisciplinary teams, attend peer case conferences, and receive and
expedite jobs.
Interpersonal Skills
Show empathy for clients going through cultural adaptation process;
demonstrate cross-cultural awareness, appropriate communication skills,
teamwork, flexibility, and adaptability; recognize individual and group
dynamics and personal biases (cultural, religious, professional, etc.);
respect individual differences; deal with own stress; provide emotional
support; empower clients; advocate; negotiate.
Professional Skills
Develop programs, workshops, and written materials; prepare and conduct
workshops; adapt language and communication style to client needs; seek out
resources to meet client needs; troubleshoot and solve problems; use computer
skills; manage caseload; revise translated texts and translate resources;
provide interpretation and translation; network to market clients and
services; organize multi-task environment; facilitate life skills; develop
professionally; mentor and train co-workers, and share resources with them
